Reference

main slot Privacy Policy for Indonesia Accounts

The main slot Privacy Policy sets out exactly what personal data we collect when you open an account, make a deposit via DANA, OVO, GoPay or QRIS, and…

Data collected at account openingDANA, OVO, GoPay & QRIS transaction recordsCookie & device data explainedYour right to request deletionContact path for privacy queries
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main slot main slot Privacy Policy for Indonesia Accounts
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is handled, want to request a copy of your records, or need to report a concern about your account security, our support team…

Live Chat Start a live chat session from within your account dashboard at any time — 24 hours a day — to ask about data access, cookie settings or account record requests.
Email Support Send your privacy request by email and we aim to respond within 48 hours. Include your registered phone number so we can verify your identity before releasing any records.
Account Settings Path Navigate to Settings → Privacy inside your account to review your stored data, update communication preferences or submit a deletion request without contacting support directly.
HOW WE HANDLE DATA

Six Ways We Protect Your Account Data

Data protection at main slot is built into every layer of the account lifecycle — from the moment you verify your phone number at registration through every QRIS or OVO deposit you…

Phone Verification First

We verify your phone number before granting full account access. This single step reduces unauthorised logins and anchors your identity record to a confirmed contact point from day one.

Payment Data Isolation

DANA, OVO, GoPay and QRIS wallet identifiers are stored in isolated records separate from your game history. A breach in one layer cannot expose both at the same time.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit. You can disable analytics cookies from the Settings → Privacy path inside your account.

Retention Limits

Account identity data is held only while your account is active. Once you request closure, non-regulatory records are deleted within 30 days; transaction logs are retained only as long as financial regulation requires.

Third-Party Sharing Policy

We do not sell or rent your personal data. We share data with payment processors — including the rails handling your DANA and GoPay transactions — solely to complete the transaction you initiated.

Right to Access & Correction

You may request a full copy of your stored personal data or ask us to correct any inaccurate record at any time. Submit the request via live chat or the Settings → Privacy path and we will respond within 48 hours.

Privacy Policy Questions We Hear Most

These are the questions real account holders ask us about the main slot Privacy Policy — covering data requests, cookie choices, wallet records and how to reach us when something looks wrong on your account.

We collect your name, email address, verified phone number and the payment method you register — DANA, OVO, GoPay, QRIS or a bank transfer via BCA, BRI, Mandiri or BNI. Device and session data is also logged for security purposes.

Yes. Every deposit and withdrawal record — including DANA wallet IDs, OVO transaction references and QRIS scan timestamps — is stored under your account and covered by this policy's data isolation and retention rules.

Non-regulatory records such as game preferences are deleted within 30 days of account closure. Transaction logs tied to QRIS, virtual account or bank transfer deposits are kept only as long as applicable financial regulation requires.

You can request a full data export at any time through Settings → Privacy inside your account, or by contacting our 24-hour live chat. We aim to deliver the export within 48 hours of verifying your identity.

We do not sell or rent your data. Information is shared only with the payment processors needed to complete your chosen transaction — for example, the service handling your GoPay or QRIS deposit — and for no other commercial purpose.

Go to Settings → Privacy inside your account and toggle off analytics cookies. Session cookies required for login cannot be disabled, but all other tracking can be switched off from that single screen without contacting support.

The core policy applies to all accounts, but access to specific features and the scope of data processing for those features depends on local law. Where local law permits, full account functionality including all four wallet options is available.

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